1. Lead, motivate, and support a small team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution 2. Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service 3. Achieve On-Time Last Mile Order Fulfilment for New Delhi region 4. Maintain Kilometer Tracker of the Last Mile Team 5. Partner with cross-functional support teams in improving the proprietary tools and systems 6. Oversee materials and inventory management 7. Conduct budget reviews and report cost plans to upper management 8. Resolve day to day staff queries and maintain suitable work environment