? Business Development & Revenue Generation - Managing all aspects of lead management including lead generation, meeting and qualifying leads as part of sales process - Planning and achieving spoke location specific business and revenue target in-terms of shipper/broker sign-ups for services and subscriptions - Ensuring sales/platform registration targets are met ? Account Management - Leading the revenue maximization efforts through upsell and cross sell ? Shipper Retention - Responsible for assessing, clarifying and validating shipper needs on a regular basis - Responsible for outstanding shipper experience in terms of seamless on-boarding, efficient processes & systems and hi-quality services - Responsible for shipper retention through customised/new/value added services - Conducting Proof of Concept and pilots for potential clients and hand-holding during the pilot run - Serve as shipper’s SPOC for any escalation and resolve such issues by working closely with other internal teams such as Product, Operations, and Contact Centre teams respectively.