1. Conversion of new business requirements / enhancement into technical requirements 2. Discussion with development team for clarifying requirement doubts 3. Functional testing of the weekly release application file 4. Documenting bugs & issues in the application for resolution 5. Coordination for timely closure of bugs, issues & enhancements as per the business need 6. Application demo to internal & external stakeholders 7. Refresher training of application to internal & external stakeholders 8. Monitor usage of application & identify areas of user experience improvement 9. Benchmark features & functionalities against best in class 10. Creation of user manuals for the developed applications 11. Creation of video training modules of the application 12. New application development requirement discussion 13. Coordinating application releases & version control 14. Support resource management for application support 15. Handling escalations of customer issues on application 16. Process simplification to improve user experience 17. Routine Audit of process for gaps identification & resolution 18. Change document updation