What is an eCommerce process flow?
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An eCommerce process flow can often be an area of online retail that is overlooked. In order to maximise sales opportunities and stay cost competitive, mapping out your eCommerce processes can help your business highlight key areas that may require automation or modification, and ultimately, improve performance.
The following article will help you to produce an eCommerce process flow that is unique to the way your business operates. An additional mapping eCommerce processes workbook is also available for you to use as a starting point to model your own processes and outlines an automated eCommerce process flow.
Key areas of a typical eCommerce process flow include: